Delivery and Returns

Welcome to Yolanda! We're delighted to have you as our valued customer. Our aim is to provide you with a seamless shopping experience, from the moment you place your order to the time you receive your products. In addition to our carefully curated selection of items, we also offer a hassle-free returns and exchange policy to ensure your satisfaction.

Delivery Information

Shipping Options

We currently offer a range of shipping options to cater to your preferences. These options will be presented to you during the checkout process, and you can choose the one that best suits your needs. Please note that shipping costs and estimated delivery times may vary based on your location and the selected shipping method.

Order Processing

Once your order is confirmed, our dedicated team will work swiftly to process and prepare your items for shipment. You will receive a confirmation email with tracking information as soon as your order is on its way. This allows you to keep an eye on the progress of your delivery.

Returns and Exchanges

At Yolanda, we understand that sometimes things may not go as planned. That's why we offer a flexible 7-day returns and exchange policy, designed to make your shopping experience worry-free.

Eligibility Criteria

To be eligible for a return or exchange, please ensure that:

1. The item is in its original condition: unworn, unused, and with all original tags and packaging.

2. The request is made within 7 days of receiving the item.

3. The item is not from our Non-Returnable Items list (see below).

Non-Returnable Items

Certain items are not eligible for return or exchange due to hygiene or other reasons. These include:

- Items marked as final sale.

Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team at info@yolandaco.com.au within 7 days of receiving your order.

2. Provide your order number and details of the item you wish to return or exchange.

3. Our team will guide you through the return/exchange process and provide you with a return shipping label (if applicable).

Refunds and Exchanges Process

Once we receive the returned item and verify its condition, we will process your refund or exchange. Please allow up to 10 business days for the refund to be reflected in your original payment method.

If you opt for an exchange, we will ensure that the replacement item is sent to you as soon as possible, subject to availability.

Contact Us

If you have any questions or need further assistance regarding our delivery and returns policy, please don't hesitate to contact our customer service team at info@yolandaco.com.au Your satisfaction is our priority, and we're here to help!

Thank you for choosing Yolanda for your shopping needs. We look forward to serving you again and providing you with exceptional products and service.